Return and Refund Policy

At OoMee, your satisfaction is important to us. We take pride in the quality of our marine-powered beverages and want every sip to delight you.

Non-Returnable Policy for Perishable Items

Due to the perishable nature of our ready-to-drink beverages, all sales are final. We do not accept returns or exchanges unless the product arrives damaged, defective, or incorrect.

Damaged or Defective Items

We take great care in packing your order, but if your beverages arrive damaged, leaking, or otherwise compromised, please contact us within 7 days of delivery at customerservice@aquatheon.com. Be sure to include:

Your order number
A description of the issue
Photos of the product and all packaging documents/receipt that came in the package

Once reviewed, we’ll do our best to make it right—whether that’s a replacement or refund.

Incorrect Items

If you receive an item you didn’t order, please let us know within 7 days of delivery by emailing customerservice@aquatheon.com. We’ll guide you through the next steps and correct the issue at no cost to you. Be sure to include:

Your order number
A description of the issue
Photos of the product and all packaging documents/receipt that came in the package

Do Not Return Products Without Authorization

Please do not send any product back to us unless instructed to do so. Unauthorized returns cannot be processed or refunded. We will not be covering any shipping costs or any other costs that the party has taken.